FAQ

Frequently asked questions

About the bed

Which size do I need?

Size S is made for small dogs and cats under 8 lb (4 kg). Not sure? Send us your pet's length and weight and we will confirm the fit before you order.

Why does it come vacuum-packed?

It keeps the parcel small and protected on its way to you. Unpack it and give it a little time to fluff back to full shape.

What if my pet does not like it?

Email support@porchnap.com within 30 days of delivery with your order number and a photo of the bed. We refund what you paid for the bed, and you keep it. Nothing to send back. One refund per household.

Shipping and tracking

When will it arrive?

7 to 13 business days in the US from your order (we ship within 1 to 3 business days, then delivery takes 6 to 10 business days). Orders placed until October 11 ship from October 12 because of a public holiday at our production partner.

Do I pay customs or taxes?

No. Customs duties and import taxes are included in the price.

How do I track my order?

We email you a tracking number as soon as your order ships. It can take up to 48 hours before the first update shows. If nothing changes for 5 business days, write to us and we check it with the carrier.

I ordered 2 beds. Why did I get two packages?

Each bed ships in its own box, so an order of 2 or 3 beds arrives as 2 or 3 packages. They can arrive a few days apart, and you may get a tracking number for each one. Everything is still free to ship. If one package has not arrived 5 business days after the other, write to support@porchnap.com.

My bed arrived damaged or it is the wrong item. What now?

Email support@porchnap.com within 7 days of delivery with your order number and a photo. You do not need to send anything back. We send a replacement or refund you in full.

Orders and payment

Can I change my address or cancel my order?

Write to us as soon as possible. Within 12 hours of ordering we can cancel it free of charge or change the address. After that, the order may already be on its way and we can no longer change it.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express and Maestro, plus Apple Pay, Google Pay and Shop Pay. Your payment is processed securely at checkout.

How can I reach you?

Email support@porchnap.com or use our Contact page. We reply within 1 business day.