Shipping policy

Shipping Policy

At a glance: Free US shipping · ships within 1 to 3 business days · arrives 6 to 10 business days later · customs duties and taxes included.

At Porchnap, we want you to know exactly when your order will arrive. Please read this policy before you order. It explains every step from checkout to your door.

Shipping rates

Shipping is free on every order to the United States. All customs duties and import taxes are already included in the price. You will never be asked to pay anything at delivery.

Order confirmation

As soon as you place your order, you receive a confirmation email with your order number. If it does not arrive within a few minutes, please check your spam folder or contact us.

Processing time

We hand your order to the carrier within 1 to 3 business days of receiving it. Orders placed until October 11, 2026 ship from October 12, 2026, because of a public holiday at our production partner. Christmas orders are not affected. Business days are Monday to Friday, excluding U.S. holidays. Orders placed after 12 PM ET, or on weekends and holidays, start processing on the next business day.

Delivery time

After your order is handed to the carrier, delivery takes 6 to 10 business days within the contiguous United States. From the day you order, most packages arrive within 7 to 13 business days. Delivery to Alaska, Hawaii, Puerto Rico and APO/FPO addresses may take longer. Delivery times are estimates and can vary because of weather, customs checks, carrier delays or high holiday volume.

Where your order ships from

Your bed is shipped directly from our production partner in China. It travels by international parcel service, clears U.S. customs with all duties already paid, and is delivered to your door by a U.S. carrier. The first tracking updates may therefore show international scans.

Christmas delivery

Based on our shipping times above (1 to 3 business days processing plus 6 to 10 business days in transit, 7 to 13 business days total), order early in the season if you want it under the tree by December 24. Near the holiday, we still ship every order as fast as possible, but we cannot promise delivery before Christmas.

If we cannot ship on time

If we cannot hand your order to the carrier within the processing time above, we will email you before that time ends with a new shipping date and give you the choice to cancel for a full refund of everything you paid. If a package is delayed in transit, we email you an update at least every 3 business days until it arrives. Refunds are issued within 5 business days.

Shipping carriers and tracking

Your bed ships vacuum-packed in a single parcel and fluffs back to shape after unpacking. We do not use freight, curbside or white-glove delivery. Once your order ships, we email you a tracking number and the carrier's name. Tracking can take up to 48 hours to show the first update. If your tracking has not changed for 5 business days, contact us and we will check it with the carrier.

Where we ship

We currently ship to addresses in the United States only.

Lost, late or damaged packages

If your package has not arrived within 20 business days of your order date, email us at support@porchnap.com with your order number. If it arrives damaged, email us within 7 days of delivery with your order number and a photo. In both cases we will send a replacement or a full refund.

Wrong address or cancellation

Please check your shipping address before you place your order. If you notice a mistake, email us within 12 hours of ordering and we will correct it, or cancel your order free of charge, before it ships. We cannot redirect a package that has already shipped.

Questions

If anything goes wrong, please contact us first. Email support@porchnap.com with your order number, Monday to Friday, 9 AM to 5 PM ET. We reply within 1 business day.